Olivia's Dollhouse Tea Room - Upland is proud of our excellent service and outstanding reputation. We attribute our success to the sheer determination to ensure that all of our patrons receive quality service and our desire to give the best party ever for our guest of honor. If at any time you feel that you have not received service that consist of quality, courtesy and professionalism, please let Management know. We will not tolerate rudeness or below standard service to any of our guests. We maintain an open-ear policy so your comments and critiques are always welcomed. We want to hear from you.

Our POLICIES are designed to ensure that all guest enjoy a memorable event that will last a lifetime. Therefore, we strictly adhere to the following procedures:

A. Please be on time. We suggest arriving as close to the time booked, as we do not allow for early entry. If you have not requested additional time, your party is for the time limit specified in your contract. We will be escorting your party out promptly at the end of your party time. Please make sure parents are aware and respectful of time iflittle ones are being dropped off.

Rescheduling/Cancellations/No Shows-

B. A $75 non-refundable deposit is required at the time of booking a party. There are absolutely no refunds; however, you may use the deposit to reschedule your party as long as the cancellation is made within 24 hours of your scheduled party date. If you need to reschedule your party, you may reschedule once and your new booking date must be put on the book within 90 days of cancellation date.  If your newly scheduled date is not recorded within that period, you will forfeit your deposit. Even if your party is set for a year out, we need record of your new date.

SPECIAL NOTE REGARDING PARTY CANCELLATIONS:

• Fifty percent of the party value will be charged for cancellations  received with 48 hours before your scheduled party time. Party value is the number of people you RSVP for.
• Full party price (the number of guest you RSVP for) will be charged for parties cancelled within 24 hours of your party.
• No-Shows are charged at full party value (the number of guests your RSVP for).
  

C. Deposits and Balances due may be paid in the form of cash, check or credit card.  The remaining balance must be paid in full on the day of the party.  There is a $5.00 credit card fee if a credit card is used to pay your balance. There is no fee associated with credit cards used for making the $75.00 initial deposit.

There is a $35 charge for all returned checks. If your deposit is in the form of a check, it is imperative that you write the date and time of your party on the check.

D. A final EXACT head count is required two to three business days before the date of your party. If your arrival number of guest has decreased by three (3) or more from your confirmed count, you will be charged an over staffing fee of $25.00 for each confirmed guest over the two alloted. For instance, if you confirm 15 guests and only 10 show up, you will not be charged for the 11th and 12th no show guests but you will be charged $75 for the remaining three (3). If your arrival number exceeds your number given by three or more, it could greatly affect your party, so please let your guest know how important their RSVP is.

The Tea for 4 party is only for 4 guests. If you bring more than four guests, you will be charged the full value of hour 2 hour Tea party of $325.00.

E. Parents/Adults are welcomed. WE DO NOT SERVE FOOD TO THE ADULTS. We provide one round of a complimentary pitcher of ice tea, lemonade, pretzels and a small tray of carrots, celery and dip. If you would like to bring something for the adults, that is perfectly okay, but keep in mind our staff is there to serve the children. If you are providing eats for the adults, be sure to also bring paper plates, napkins, cups, etc., as we do not supply those items. BECAUSE OF HEALTH CODE REGULATIONS, WE CANNOT ALLOW THE CHILDREN TO BE SERVED FOOD FROM THE ADULTS FOOD. Again, there is no early entry, so please keep in mind that all items will enter with you as we see you in for your party.

F. At Olivia's Dollhouse Tea Room, we have a specific order of activities so that we can most constructively use the time. You are welcomed to take group or individual pictures, however, please remember that we may have to do this in lieu of opening gifts.

Our parties are packed with fun and follow a schedule.  Guests who arrive late may join the party at whatever point the party has progressed to.  For example, if the guests have already completed makeup and hair and are now dining, the late guest will skip makeup and hair and join the table for dining. 

G. We are aware that the honored guest may have siblings and all are welcome. However, please note that there will be a charge for any child or adult who participates in the party (i.,e., dress-up, dining, or treasure chest). Children under 3 absolutely must be supervised by an adult at all times. This does not apply for the Tea for 4. You cannot have more than 4 guests.

H. If less than your base number of guests (this includes the birthday girl) attend the party, you will still be charged the base price for your selected price. You cannot change from a 2 hour tea party to a Tea for 4 on the day of your party as Tea for 4 is Monday through Thursday only.